Accessibility Statement
Last updated: 10 November 2026
Filing your tax return is not optional, so being able to use the software that does it should not depend on how you see, hear, or operate a computer.
Scope
This statement applies to the activesoft.uk website and to the ActiveSoft-MTD application that you sign in to at activesoft.uk/app. ActiveSoft-MTD is a browser-based application; there is no separate mobile app, so the same statement covers using it on a phone or tablet.
Compliance status
ActiveSoft-MTD is fully conformant with the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA. "Fully conformant" means that all level A and level AA success criteria are met across the website and the application.
This is a self-assessment, not a third-party audit. It was carried out by ActiveSoft Ltd against all 50 level A and AA success criteria and completed on 10 November 2026. We say so plainly because the difference matters: a self-assessment is honest about who did the checking.
What we have done
The following are built into the product rather than added as an overlay or a plugin:
- Keyboard operation. Every function — including the quarterly update and final declaration wizards, all data tables, file import, and every dialog — can be completed using only a keyboard. Focus is never trapped, dialogs can always be closed with Esc, and a clearly visible focus indicator shows where you are.
- Screen readers. Pages use real headings, landmarks and lists; every form field has a permanent visible label that is also programmatically associated with it; decorative icons are hidden from assistive technology and icon-only buttons carry a text name. A "Skip to main content" link is the first thing you reach on every page.
- Contrast and colour. All text meets or exceeds the 4.5:1 contrast ratio, and the boundary of every input, selector and button meets 3:1, in both the light and dark themes. Colour is never the only way we tell you something: an overdue obligation, a submitted update or an expense is always labelled in words as well.
- Zoom, reflow and text spacing. The interface works at 200% text size and reflows to a single column at a 320-pixel width without losing anything. Wide financial tables scroll inside their own area rather than forcing the whole page sideways.
- Motion. Nothing flashes, nothing scrolls on its own, and all animation is switched off if your device is set to reduce motion.
- Errors and confirmations. Problems are described in words next to the field concerned and announced to assistive technology, with a suggested correction wherever we know one. Anything that commits you financially or legally — above all, your final declaration to HMRC — shows you the figures and requires an explicit confirmation first, and can be amended afterwards.
- No time limits. Your session renews itself quietly in the background, so you will not be signed out part-way through entering your records.
How we test
Accessibility is checked automatically on every single build, not once a year: our test suite runs the axe-core accessibility engine against every screen in the product, and the build fails if a violation is introduced. Colour contrast is verified numerically against our design tokens by a second automated test, because automated page scanners cannot see computed colours. Alongside this we test manually with keyboard-only navigation and with a screen reader.
Known limitations
We are not aware of any part of the website or application that fails a WCAG 2.1 level AA success criterion. Two things are worth stating anyway, so you know what to expect:
- English only. The product is available in English. It is not currently available in Welsh.
- Spreadsheets you upload. When you import a CSV or spreadsheet of your own, we cannot control the accessibility of that file. Everything we then show you about it in the product is accessible.
Tell us about a problem
If you find something you cannot use, or you need information from us in a different format, please tell us — it is the fastest way for us to fix it, and we would rather know.
We aim to reply within 5 working days. Please tell us what you were trying to do, the page you were on, and the browser or assistive technology you were using, if you can.
Enforcement
ActiveSoft Ltd is a private company, so the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 do not apply to us. We hold ourselves to the same standard voluntarily. If you are not happy with how we respond to an accessibility complaint, you can contact the Equality Advisory and Support Service (EASS).
Technical information
ActiveSoft-MTD relies on HTML, CSS and JavaScript. JavaScript is required to use the signed-in application, because the application keeps your figures in step with HMRC as you work.
This statement was prepared on 10 November 2026. It is reviewed whenever we make a significant change to the product, and at least once a year.